Virgin FAILING on average call waiting times, by broadband and landline provider

Ofcom recently released a report on the average call wait times, by broadband providers.

With the average call wait time being 4:09, Virgin is the main offender at 7:40 followed by Plusnet at 4.52!

Do you agree with this? Have you had a poor customer service experience with them?

See the full report here: https://www.ofcom.org.uk/__data/assets/pdf_file/0027/218655/comparing-service-quality-2020.pdf